1. Introduction
At InnerCalm Recovery, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
When you fill out forms or contact us, we may collect:
- Full name
- Phone number
- Email address
- Insurance information (if provided)
- Details related to treatment inquiries
Non-Personal Information
We may also collect:
- Browser type and device information
- IP address
- Pages visited and time spent on the website
- Referral sources (how you found our website)
3. How We Use Your Information
We use the information we collect to:
- Provide addiction treatment and consultation services
- Respond to your inquiries and appointment requests
- Verify insurance coverage
- Improve our website and user experience
- Send important updates or follow-ups
- Ensure compliance with legal and medical obligations
We do not sell your personal information.
4. Confidentiality & HIPAA Compliance
As a healthcare-related provider, InnerCalm Recovery respects patient confidentiality.
While this website is not a full electronic medical record system, any personal health information you provide is handled with strict confidentiality and is used only for treatment coordination, intake, or communication purposes.
We follow applicable privacy practices consistent with healthcare standards, including HIPAA principles where applicable.
5. How We Protect Your Information
We implement appropriate security measures to protect your data, including:
- Secure servers and encrypted connections (SSL)
- Limited access to personal data
- Internal data protection policies
- Regular monitoring of website security
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
6. Sharing of Information
We may share your information only in the following cases:
- With licensed healthcare providers involved in your care
- With insurance companies for verification or billing
- If required by law, court order, or legal process
- To protect the safety of individuals or prevent fraud
We never sell or rent your personal data to third parties.
7. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve website performance
- Understand user behavior
- Enhance user experience
- Track website analytics
You can disable cookies in your browser settings, but some features of the site may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites (such as insurance providers or educational resources).
We are not responsible for the privacy practices or content of these external websites.
9. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections or updates to your data
- Request deletion of your information (where applicable)
- Opt out of communications at any time
To exercise these rights, contact us using the information below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
InnerCalm Recovery
📍 89-31 161st St, Suite 402, Jamaica, Queens NY 11432
📞 (855) 586-7692
✉ info@innercalmrecovery.co